Castran Gilbert acknowledges the importance of protecting the privacy of its members and the privacy of other users who may access services provided via the Castran Gilbert website. The following privacy statement applies to all information provided by individuals or organizations seeking services or providing information to Castran Gilbert.

Castran Gilbert collects personal information in order to deliver services and products to its clients, to the broader real estate community.

For the purposes of site user analysis, Castran Gilbert utilises a third party software to assess site traffic. A tracking code is used to collect the following information:
/ The number of page views (or page impressions) that occur over a given period;
/ The number of unique visitors to the Castran Gilbert website;
/ How long these unique visitors (on average) spend on the site or on a specific page;
/ Common entry and exit points into the Castran Gilbert website.

Castran Gilbert will only collect personal information from individuals where it is required for the purposes of providing specific services to individuals or organizations. Information will only be collected in a lawful and fair manner. Where users do not feel comfortable providing information required to access a specific service they should contact the Castran Gilbert web programmer at cgsales@castrangilbert.com.au.

Information collected by Castran Gilbert will not routinely be passed on to any third party organizations without the consent of the individual. Where any information may be provided from the Castran Gilbert website to a third party this will be clearly stated before individuals can access any Castran Gilbert web based services.

By entering or enquiring about a property you consent to Castran Gilbert advising the owner of your enquiry and to sharing your details with them.

Castran Gilbert will only use or disclose information provided for the purposes that it was collected (primary purpose) unless a person has consented, or the secondary purpose is related to the primary purpose and the person would reasonably expect such use or disclosure. Personal information may be disclosed when it is necessary to assist the enforcement body to perform its function or to prevent a threat to life and ensure health and safety.

Castran Gilbert will take all reasonable steps to ensure that all personal information it collects or uses will be accurate, complete and up to date.

Castran Gilbert will not be held responsible for events arising from unauthorised access of your personal information.

On request individuals can be advised on the sort of data that Castran Gilbert holds on that individual, how that information is held and how it discloses that information.

Where a request is made by an individual to access their personal information access will be provided by Castran Gilbert. Where a person requires access to update or amend an inaccuracy in their personal information access will also be provided. For any changes to be made to your personal details you should email Castran Gilbert cgsales@castrangilbert.com.au.

Exceptions to access of personal information apply, such as where this would pose a serious threat to life or health, it is vexatious, it impacts on another person's privacy, there are legal proceedings, or it is prejudicial to a police Castran Gilbert links from its web site to third party organisations.

These third party sites/organisations are not within the control of Castran Gilbert and we do not accept responsibility for the conduct of these organisations. Castran Gilbert will not be liable for any damages or loss arising in any way out of or in connection with service provided by any third party.

Where it is practicable, and where personal identification is not required Castran Gilbert will provide people with the option to communicate with anonymity.

Castran Gilbert will not collect sensitive information unless the person has consented or it is required by law or in special circumstances, for example, to a health service or for public health or safety.